Last Updated: December 2024
Agentura Digitalis (operating through websites such as agenturadigitalis.com, ellaluna.digital, and elladigitalis.com) is committed to safeguarding your privacy in compliance with Swiss data protection laws (Federal Act on Data Protection, FADP) and the EU General Data Protection Regulation (GDPR) where applicable.
This Privacy Policy explains how we collect, process, and protect your personal information when you engage with our services.
1. Business Information
Agentura Digitalis is owned and operated by Ella Luna Digitalis, a sole proprietorship based in Switzerland.
- Business Name: Agentura Digitalis
- Address: Michelsmatt 4, 6340 Baar, Switzerland
- Email: agenturadigitalis@gmail.com
2. Legal Basis for Data Processing
Under Swiss law and GDPR principles, we process personal data based on the following legal grounds:
- Performance of a contract: To provide the services you have purchased.
- Consent: When you provide information (e.g., for your Soul Superpower Blueprint).
- Legitimate interest: To improve our services, ensure security, and enhance user experience.
3. Information We Collect
We collect the following types of personal data:
a. Information You Provide Directly:
- Name, email address, and contact information.
- Birth details (date, time, and location) for customized reports and services.
- Payment details for service purchases.
b. Information Automatically Collected:
- IP addresses, browser type, operating system, and cookies for website analytics and functionality.
c. Third-Party Information:
- Transaction details from payment providers like Stripe and PayPal.
4. How We Use Your Information
We use your information for:
- Delivering personalized services, such as the Soul Superpower Blueprint or coaching sessions.
- Communicating confirmations, updates, and follow-ups regarding your bookings.
- Improving our website and service offerings.
- Fulfilling legal obligations under Swiss and international law.
5. Data Sharing
We only share your data with trusted third-party providers to ensure seamless service delivery. This includes:
- Stripe and PayPal: For secure payment processing.
- GoHighLevel: For customer management and communication.
- Webflow and WordPress: For hosting and managing our websites.
We require these third parties to adhere to strict data privacy practices. Your data will never be sold or shared for marketing purposes without your explicit consent.
6. Your Rights Under Swiss Law
As a user, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct any inaccurate or incomplete data.
- Deletion: Request the deletion of your data, unless retention is legally required.
- Restriction: Limit how your data is processed.
- Data Portability: Receive your data in a structured, commonly used format.
To exercise these rights, contact us at agenturadigitalis@gmail.com.
7. Data Retention
We retain your data only as long as necessary for:
- Service delivery (e.g., completing your purchased session or report).
- Legal compliance under Swiss and international laws.
- Resolving disputes or enforcing agreements.
Once retention periods expire, data is securely deleted.
8. Cookies and Tracking
We use cookies to enhance your browsing experience:
- Essential Cookies: Required for website functionality.
- Analytics Cookies: For understanding user behavior and improving services.
You can manage your cookie preferences via browser settings.
9. Cancellation Policy
-
Services Provided:
- For services such as graphic design, coaching, or custom reports, cancellations must be made at least 7 days in advance of the scheduled service start date.
- Cancellation requests should be submitted via email to agenturadigitalis@gmail.com.
-
Ongoing Subscriptions:
- Subscriptions (e.g., monthly GHL support or design services) can be canceled at any time, but no partial refunds will be issued for the remaining period of the billing cycle.
- To avoid being charged for the next billing cycle, cancellation must be submitted at least 3 days before the renewal date.
-
Courses and Digital Products:
- Purchases of courses, templates, or digital products are non-refundable once accessed or downloaded.
Refund Policy
-
Custom Services:
- Refunds for custom services (e.g., Soul Superpower Blueprint or design work) are only available if the service has not been started. Once work has begun, refunds will not be provided.
-
Service Dissatisfaction:
- If you are dissatisfied with a completed service, please contact agenturadigitalis@gmail.com within 7 days of delivery to discuss potential solutions (e.g., revisions or adjustments). Refunds are at the discretion of Agentura Digitalis.
-
Force Majeure:
- Refunds will not be issued for delays or disruptions caused by unforeseen circumstances beyond our control, such as technical issues or natural disasters.
Disputes
- Any disputes regarding cancellations or refunds will be resolved through written communication. Please contact us at agenturadigitalis@gmail.com for assistance.
10. Updates to the Privacy Policy
This Privacy Policy may be updated from time to time. Changes will be posted on this page with the “Last Updated” date. Continued use of our services signifies acceptance of the updated terms.
11. Questions or Concerns?
For inquiries or to exercise your data rights under Swiss law, contact us at:
- Email: agenturadigitalis@gmail.com
Addendum for Terms & Conditions
A clause can be added to your Terms & Conditions as follows:
Data Protection and Privacy:
By using our services, you agree to the processing of your personal data in compliance with Swiss data protection laws and the EU GDPR where applicable. For details on how your data is collected, processed, and stored, please refer to our Privacy Policy.